What Are Remote IT Business Services?
Tech support for small and mid-sized businesses used to be 100% on-site, no matter what. With the onset of remote business IT support from New England IT Partners, we can guarantee that your company will have coverage 24/7, without having to wait for someone to travel to you. This will allow your company to have the peace of mind that all of your technology is protected.
Remote IT Business Services presented by new England IT Partners is a service in which our team of technicians and engineers will be able to monitor and diagnose any issues from our the confines of our office. With the implementation of this process we eliminate the downtime in which a tech or engineer takes to get from the office to your company location. Using a simple remote access software we will have the ability to take over your computer or mobile device whenever there is an issue.
One of the biggest factors that companies face when they try to figure out whether to outsource their IT support needs is how long it would take for the outsourced company to come on-site whenever there is an issue that needs to be addressed. In-house IT staffs are already on-site so being able to get to the source of the problem cuts downtime by a significant margin. However, with the onset of Remote IT Services, companies like New England IT Partners who provide outsourced IT services can be "on-site" within seconds.
How Can Remote IT Services Help My Company?
There are many uses in which remote IT services from New England IT Partners can help your business succeed. Thousands of companies have implemented the use of remote IT services in an effort to sustain growth and continuity. Now, more than ever, companies are allowing employees to work from home full-time, setup remote offices throughout the country (even internationally), and much more. Remote IT services allow companies to:
- Access any workstation or server at any time
- Locate and utilize files and software on workstations from outside of the office
- Computer and server update
- Run diagnostic and maintenance programs
- Train end users who are located outside of the office
Benefits of Remote IT Support
The use of remote IT support technology has many benefits to any company. The two main advantages include:
Low Cost - Due to the fact that remote IT support solutions allow you to access workstations and servers from anywhere with an Internet connection, removing the need for an on-site technician to handle performance issues. Due to the immense speed in which an administrator can connect to a workstation or server, remote IT support helps eliminate downtime.
24/7/365 Access - Remote IT support solutions, as previously mentioned, can be utilized by an administrator anywhere that has an Internet connection. With this ability, all administrators at New England IT Partners receive alerts throughout the day and night whenever there is a disruption in the service and/or connection so that they can fix the issue with as little downtime as possible.
