Free Report:
21 Critical Questions Your IT Consultant Should Be Able To Say 'Yes' To
Let’s face it, not all IT consultants are created equal. The question is, which one will give you honest, straightforward and ACCURATE advice and which ones will overcharge you, not deliver on promises and (potentially) make things worse due to gross incompetence? Don’t trust your critical IT operations to just anyone!
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New England IT Partners is a trusted Microsoft Gold Partner that specializes in delivering full-service IT support for small and medium businesses in the New England area. Click here to learn more about us.
NEIT Is Absolutely Worth Every Penny And More!
Our company reviews costs continually as well as at budget time but one thing we never debate is our expense to John.
Our server and computers are our lifeline and we know we will get the best service from John. When we call or email John we get service right away if we need it or if it can wait we get the service within 24 hours. When I email John I get an email back from John even if it is to tell me he is in the middle of something; if I call him I get him not some answering service where do you get that these days.
I cannot tell you the last time we have had any significant down time. Even when we have done a significant upgrade John offers to come up early or on the weekend to make it smoother for our company, what other company will do that.
I feel that John treats us like we are one of his friends and he wants to help us and make things run the right way I NEVER feel like I am a problem to John no matter how busy he is. We get very personal and professional service from John and he is worth every penny we pay him!
We do not have anyone at our company that has any IT experience so we depend on John to monitor our system so that we are safe from any hacks, virus, etc. We do a lot of business overseas and we could easily get attacked and to date John has kept us safe from this and the way he monitors this I do not anticipate that we will have any problems in the future.
We have people traveling all over the world and some of them are not very tech savvy and they let others do things with their computers that should not be done but somehow John has them set up so we still do not get hack, breached or get any viruses. We have had at least one person get a virus on their laptop but because of John’s monitoring it stayed on the laptop and within a day John was up at our company fixing the laptop so our employee could us it again and the virus never was transmitted to another computer or our server.
With so many people out in the world trying to get into computer systems today I think you need to have a person in your company dedicated to making sure this does not happen, we don’t have the time or means to do this that is why we have John and I feel safe that John is taking care of this exceptionally well. He even monitors on the weekends when I am at home relaxing but when my computers are still at risk because I may have people remotely accessing from their homes or from somewhere around the world.
John may be a little more expensive but the peace of mind I get knowing he is monitoring my system is well worth it in my mind.
Dale A. Klemarczyk, Commercial Manager
Chemtan Company, Inc.
Carol S. D. Hegarty, Chief Financial Officer Gladding-Hearn ShipbuildingReluctant At First, Managed Services Saved Our Company More Than Once
When we started with networked computers, we used a low budget guy up the street and his teenage assistant. While we thought we were saving money with this option, we weren’t. The inconsistent approach to each workstation, the cobbled together connections, and slow response time became a big problem. Secure systems, set up in a consistent way is worth spending a little more for the continuity in operations and the peace of mind that if something does go wrong – we have a qualified person responding in a timely fashion.
When we first considered the continuous monitoring, we were reluctant to spend the money. As time went on and we started having compatibility problems and emergency calls to NEIT, we realized that we needed a more pro-active approach. Having daily review of the servers and the individual workstations has stopped the emergency phone calls that someone’s system has crashed or even worse – the server went down and there was no backup. We now know that our files are backed up securely nightly and that we can really recover the files if there is a problem.
